Earlier this morning while savoring the last cup of espresso before TLATO made it downstairs, I was catching up on emails and such. I went to Facebook and looked around.
Something I saw made me stop dead in my tracks and re-read - in the event that perhaps my early morning bleary eyes were playing tricks. But no, there it was in all its glory.
A Facebook ‘friend’ had posted his morning status update and referenced his visit to a local drive-thru facility at a ubiquitous Tim Hortons.
Seems his order for a large black coffee was messed up; he received a tea with milk and sugar. OK, so perhaps not a great way to start off a day, I'll grant you that but beyond that, there really is no excuse
It's the statement made that really irked me. "Some Timtard screwed up..."
Now to put all this in perspective, please understand that this fellow is very well liked - including by me. He truly is a good guy. At times, he can be a bit of a diamond in the rough. This statement in a public forum, however, was the equivalent of waving a red flag at a bull.
While I may not be one of Tim Hortons’ biggest fans, I do, however, have utmost respect for any organization that makes a point of hiring either mentally or capable physically challenged individuals. My local Timmies is one of those. Hats off!
I do not believe that this fellow meant any disrespect. It came out. It's there. It's most unfortunate.
It's unlikely that an employee with ‘issues’, perceived or otherwise would be put at the front line of a busy drive thru early in the morning. They may well be behind the scenes, fulfilling orders.
My point, the apparent order error likely occurred in the final stages of the transaction when chaos can so often ensue – especially when busy. It's entirely inappropriate to suggest, albeit without any malice and certainly minus any forethought, to suggest that any individual working in an outlet such as Timmies is retarded.
That is not fair.
And it is most certainly wrong.
I apologize.
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